| USA. Wells Fargo helps Gulf Coast hurricane Katrina victims |
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| Thursday, 08 December 2005 | |
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Hurricane relief news: Wells Fargo has announced that it will make available at least an additional 90 days of deferred payments to its mortgage customers who have been affected and are in need of assistance as a result of Hurricane Katrina. During this deferral period, which comes on the heels of the end of the initial deferral period, Wells Fargo will not assess late fees, file negative credit reports or place collection calls to its customers. "As the unprecedented devastation caused by Hurricane Katrina continues to be felt, Wells Fargo continues to seek ways to assist our customers in the Gulf Coast," said Mary Coffin, executive vice president of loan servicing for Wells Fargo Home Mortgage, a division of Wells Fargo Bank, N.A. "Our commitment to extending payment deferrals for at least 90 additional days allows our customers, insurance companies, and Wells Fargo time to assess the damages and understand each customer's situation following the disaster. "In the days following the hurricane, we established a broad-based approach -- including deferring payments -- to assist our customers with their immediate needs," said Coffin. "As our customers begin to rebuild their homes and their lives, it will be important for Wells Fargo to work with customers one-on-one to create a bridge to a permanent solution." One of the major challenges that Wells Fargo faces is reaching its borrowers, some of whom have left the region to find work and rebuild their lives. Wells Fargo is encouraging its customers to contact the company's disaster response teams during this deferral period so that it can begin to serve each customer's individual needs. The dedicated numbers that these customers can call are: Wells Fargo Home Mortgage: 888-818-9147 Wells Fargo Financial: 888-230-6654 Consumer Credit Group (home equity): 888-667-6059 |
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| Last Updated ( Thursday, 08 December 2005 ) |
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